Verzendbeleid

Order Processing Time:

We understand the excitement of receiving your jewellery promptly. Once you place an order with us, we strive to process and prepare your order for shipment within 1-3 business days. Please note that processing times may vary during peak seasons or holidays.

Shipping Methods and Delivery Times:

We primarily use two trusted shipping carriers, PostNL and DHL, to ensure reliable and efficient delivery of your jewellery.

For domestic orders within the Netherlands:

• PostNL: You can expect domestic deliveries within 1-3 business days.
• DHL: With DHL, you can expect domestic deliveries within 1-3 business days.

For international orders in EU:

• PostNL: International deliveries through PostNL typically take 3-5 business days to reach your destination.
• DHL: International deliveries with DHL generally take up to 5 business days, but delivery times may vary depending on the specific destination.

For international orders outside EU:

• PostNL: International deliveries through PostNL typically take 3-7 business days to reach your destination.

Please note that these delivery times are estimates and may be subject to customs procedures, weather conditions, or other unforeseen circumstances beyond our control.

Shipping Rates:

Shipping rates are calculated based on the destination, weight of the package, and the chosen shipping method. The shipping cost will be displayed during the checkout process, allowing you to review and select the preferred shipping option before finalizing your order.

Tracking Orders:

To keep you informed about the progress of your order, we provide a tracking number for all shipments. Once your order is shipped, we will send you a confirmation email with the tracking details. You can use this tracking number to monitor the status and location of your package on the respective carrier's website.

CO2 Neutral Shipping:

We are committed to environmentally conscious practices. Our primary shipping carrier, PostNL, strives for CO2 neutral delivery. This means that your orders contribute to sustainable shipping initiatives.

Shipping Address:

Please ensure that you provide accurate and complete shipping information when placing your order. We will ship your order to the address provided during the checkout process. Double-check the shipping details to ensure a successful delivery. If there are any changes or corrections needed, please contact our customer support team immediately.

Lost or Damaged Packages:

While we take every precaution to package your jewellery securely, in the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier, whether it is PostNL or DHL, to initiate an investigation and resolve the issue to your satisfaction.

Shipping Restrictions:

We strive to make our jewellery available to customers worldwide. However, there may be certain countries or regions where shipping restrictions apply due to legal regulations or carrier limitations. If your location is not available for shipping during the checkout process, please contact our customer support team for further assistance.

Please note that this shipping policy serves as a general guideline for shipments within the Netherlands and internationally. For more specific information or to address any concerns, we recommend reviewing our full shipping policy or contacting our customer support team. We aim to provide a smooth and reliable shipping experience to ensure your jewellery reaches you in a timely manner and in excellent condition.