Frequently Asked Questions

How do I place an order?

To place an order, simply browse our online store and click on the desired jewelry item. On the product page, select the preferred options such as size, plating type and gemstone if applicable. Then, click the "Add to Cart" button. Once you have finished selecting items, proceed to the checkout page where you will enter your shipping and payment information. Review your order details, and when you're ready, click "Place Order" to finalize your purchase.

Is it safe to order from your store?

Absolutely! We prioritize the security of your personal information and use industry-standard encryption protocols to safeguard all data transmitted during the ordering process. Additionally, we partner with trusted payment gateways that employ advanced security measures to protect your financial details. Rest assured, your privacy and security are of utmost importance to us.

What payment methods do you offer?

We accept a variety of payment methods to provide convenience and flexibility. Currently, we offer payment options such as major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, iDeal and other secure online payment platforms. Choose the payment method that suits you best during the checkout process.

How are the orders packaged?

We take great care in packaging your orders to ensure they arrive safely and in excellent condition. Each piece of jewellery is carefully placed in a protective gift box to prevent any damage during transit. For added security, we may use additional padding or cushioning materials as needed. Our packaging is designed to showcase the beauty of the jewellery while providing optimal protection.

How do I determine the right size for my jewellery?

Selecting the right size for your jewellery is important to ensure a comfortable fit. For rings, we offer a ring sizing guide that you can use to measure your finger. For bracelets and necklaces, we provide detailed size charts and measurements to help you make an informed decision. If you have any doubts or need further assistance, our customer support team is ready to help.

What are the delivery times and rates?

Our delivery times and rates vary depending on your location and the shipping method selected. We strive to process and ship orders within 1-2 business days. Estimated delivery times can range from 1-4 business days for domestic orders and 4-7 business days for international orders, but please note that these are general estimates and can vary based on factors beyond our control. Shipping rates are calculated at checkout based on the destination and the weight of the package.

How can I ensure that my order will arrive?

We understand the importance of reliable delivery. To ensure that your order arrives safely, we partner with reputable shipping carriers that offer tracking services. Once your order is shipped, you will receive a confirmation email with a tracking number that allows you to monitor the progress of your package. In the unlikely event of any delivery issues, our customer support team will work closely with you to resolve the matter promptly.

What is Amona Jewellery return or exchange policy?

At Amona Jewellery, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return and exchange policy. You may return or exchange unworn and undamaged items within 14 days of delivery. Please review our detailed return policy on our website for eligibility criteria, instructions, and any applicable restocking fees. Our goal is to ensure your shopping experience is enjoyable and risk-free.

How should I take care of my jewellery?

You can follow the general guide for our jewellery. Also there is separate guide if you have purchased jewellery with any of the lab grown stones: onyx, opal, emerald, ruby, sapphire, amethyst, topaz.

Our jewellery is crafted using high-quality materials, including sterling silver, rhodium-plated sterling silver, and gold-plated sterling silver. Sterling silver is a precious metal known for its beauty and luster. To ensure your silver jewelry retains its beauty and character for many generations to come, we recommend following these care guidelines:

  • Sterling silver may require cleaning from time to time. Use the delivered silver polishing cloth to gently remove tarnish and dullness.
  • It's important to note that sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so we strongly encourage you to wear your silver jewelry every day.
  • Once cleaned and polished, silver must be kept dry and properly stored. The boxes or bags delivered with each piece are designed to protect your jewellery from abrasion and offer a degree of tarnish prevention.

Can I track the status of my order?

Yes, you can easily track the status of your order. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package. Simply visit the link from our email , where you can obtain real-time updates on the whereabouts of your shipment.

What if I receive a damaged or defective item?

We apologize if you receive a damaged or defective item. In such cases, please contact our customer support team immediately. We will gladly assist you in resolving the issue. Depending on the circumstances, we may offer options for a return, exchange, or repair of the damaged item. We strive to ensure that every customer receives jewelry in perfect condition, and we appreciate your understanding and cooperation in addressing any unexpected issues.

Are the materials used in your jewellery hypoallergenic?

We understand the importance of hypoallergenic jewellery, especially for individuals with sensitive skin. Our jewellery is crafted with high-quality materials, and we strive to use hypoallergenic components whenever possible and offer jewellery crafted from pure sterling silver and silver that has been rhodium-plated and gold-plated. However, individual sensitivities may vary. We recommend reviewing the product descriptions and materials listed for each item to determine if it meets your specific requirements. If you have any concerns or questions about allergies, please feel free to reach out to our customer support team for further assistance.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for all orders to add an extra touch of elegance and convenience to your purchase. When you place an order with us, we will wrap your jewelry items as gifts. Our expert team takes care to wrap them in premium wrapping paper, ensuring a beautiful presentation. If you're looking for an even more luxurious option for a special occasion, we also offer the option to order a more elaborate gift box. We believe that the packaging should reflect the quality and beauty of the jewellery inside, making it perfect for gifting to your loved ones or for treating yourself.

Can I cancel or modify my order after it has been placed?

We understand that circumstances may change, and you may need to cancel or modify your order. We strive to accommodate such requests to the best of our abilities. However, please note that once an order has been submitted and confirmed, it enters our fulfillment process for prompt delivery. To request a cancellation or modification, please contact our customer support team as soon as possible. We will review the status of your order and assist you accordingly. Please note that cancellations or modifications may not be possible if the order has already been shipped.

How can I contact your customer support team?

We provide multiple channels for you to contact our customer support team. Here are the ways you can reach out to us:

  1. Email: You can send us an email at Our dedicated support team monitors this inbox regularly and will respond to your inquiries as quickly as possible.
  2. Phone: If you prefer to speak with a representative directly, you can call our customer support hotline at [+31 649 350 142]. Our knowledgeable team is available during our business hours to assist you with any questions or concerns you may have.
  3. WhatsApp: For quick and convenient communication, you can reach out to us via WhatsApp at [+31 649 350 142]. Simply add our number to your contacts and send us a message. Our customer support team will be ready to assist you promptly.
  4. Online Contact Form: Alternatively, you can fill out the contact form on our website with your name, email address, and message. Once submitted, our customer support team will receive your inquiry and respond to you via email.

Please feel free to choose the contact method that is most convenient for you. We strive to provide prompt and helpful assistance to ensure your satisfaction with our products and services.